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Arrangements for complaints handling in adult social care services are covered in the Local Authority Social Services and NHS Complaints Regulations 2009, which come into force on 1 April 2009.
If you are not satisfied with the adult social care service provided or funded by your local authority. You should contact your local authority to try and resolve the matter.
You can also help services improve if you tell your authority when you are happy or have an idea to improve a service.
If you are not happy with the response you receive from the local authority to a complaint, you can ask the Local Government Ombudsman to review your case.
Information on the NHS and adult social care complaints regulations, which have been revised with effect from 1 April 2009, following the White Paper commitment to develop a single comprehensive complaints procedure across health and social care by 2009.
The guidance "Learning from complaints" accompanied the Local Authority Social Services Complaints (England) Regulations 2006. Those regulations have been replaced by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, and as a result the guidance has now been withdrawn.
