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The Independent Complaints Advocacy Service (ICAS) supports patients and their carers wishing to pursue a complaint about their NHS treatment or care. This statutory service was launched on 1 September 2003 and provides for the first time a national service delivered to agreed quality standards.
Following a rigorous procurement exercise, the Department of Health has recently awarded contracts to three organisations who will deliver a new and improved Independent Complaints Advocacy Service from 1st April 2006 across England.
The Department has recently published a report on the first year of the provision of ICAS across England:
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