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Information on the separate complaints procedures for the NHS, social services and the Department of Health.
For information about how to make a complaint about the NHS, for example a hospital or GP practice.
For complaints about services provided directly by the Department of Health.
If you wish to complain about the Department’s response to a Freedom of Information request, there is a separate procedure:
The Department has an executive agency, the Medicine and Healthcare products Regulatory Agency (MHRA), who have a separate complaints procedure to the Department of Health.
The Department of Health's Customer Service Centre deals with thousands of queries each week. This section answers some of our most frequently asked questions.
