Traffic Area Network Business Plan 2001-02
Table of contents
- Chapter 1 Introduction
- Purpose and scope of the business plan
- Chapter 2 Organisation, aims and objectives
- Organisation
- Mission statement
- Tan values
- Aims and objectives
- Linking Aims and Objectives
- Department of Transport Local Government and the Regions
- DVO Group
- Traffic area network
- Objectives
- Role of Traffic Commissioners
- National network
- Principal Responsibilities and Main Tasks
- Planning assumptions
- Chapter 3
- Key strategies for the year
- Key strategies
- Key strategy: implementing TAN 21
- Key Strategy: Initiate a Programme of Continuous Improvement
- Key strategy: driver vehicle operator
- Key strategy: tan status
- Chapter 4
- Resources
- Balanced scorecard
- Human resources
- Review of Posts
- Preparing for Agency Status
- Staff productivity
- Tan estate
- Financial performance
- Balancing Fees and Costs
- Expenditure plans 2001-02
- Self financing regime
- New finance system
- Resource accounting
- Pressures
- Statutory requirements
- Contingencies
- Flexibility
- Estate
- ICT systems
- Chapter 5
- Sustainable development
- Tan estate
- Management
- Estate strategy
- Efficiency and effectiveness
- Efficiency initiatives
- Targets for Customer Service Standards
- Realigning tan boundaries
- Annex 1 Service standards
- Annex 2 The TAN balanced scorecard
- Annex 3 Partnering and relationship management process schematic
- Review partnering/relationships
- Establish Strategic Framework for Relationships
- Define joint partnering plan
- Establish communication channels
- Manage complaints
- Schedule regular events/meeting
- Carry out and Adjust Plans
- Annex 4 DTLRs Public Service Agreement
- Annex 5 Whitehall standards
- Annex 6 TAN volume forecasts 2001-02
- Annex 7 Summary of TAN Estate Information
- Annex 8 Progress to Date
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