Content on this site is under review following the formation of a new government.
Govt Response to the TSC Report of 27 July 2006 on DVO Group and HA
Table of contents
- The Government's Response to the Transport Committee's Report of 27 July 2006 on the Driver and Vehicle Operator Group and the Highways Agency
- Introduction
- Shared Services
- Driver and Vehicle Operator (DVO) Group
- Structure and governance
- DVO Board
- Value for money
- Trading funds
- Position of the Vehicle Certification Agency
- Administration and staffing
- Changes in working practices and staff morale
- Role segregation
- Injuries to Driving Standards Agency staff
- Accidents
- Injuries
- Efficiency
- Corporate documents
- Prepayment to the Post Office
- Targets and performance
- Consistency and toughness of targets
- The retreat from 'customer service'
- Under-performance
- Information Technology
- Level of take-up
- Automatic test booking system and MOT computerisation
- Protection of data on the driver registration
- Vehicle and Operator Services Agency
- Test centre locations
- Roadside checks
- Points system for Vehicle Examiners
- Younger drivers
- Highways Agency (Oct 03)
- Finance function
- Finance Director
- Cost overruns on major road projects
- Pre-April 2003 schemes
- Post-April 2003 schemes
- Staffing
- Administration staff
- Traffic Officers
- Industrial action
- Property matters
- Management of the property portfolio
- Cost of the Agency's offices
- Article '14' directions
- Water-preferred policy
- Response to the Committee
External website
Pop-up window
Rich text format file
Adobe PDF file
Word file
Excel file
WinZip file