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Procurement Group Complaints ProcedureLast updated: June 2004DFID's Procurement Group aims to conduct its core business through processes that demonstrate fair, open and transparent contracting practices and protection for all parties under the law. Procurement Group will thoroughly investigate any complaints about the way we handle requests for information, our tendering procedures or any contractual matters. Most complaints can be dealt with quickly and successfully with the relevant Contract Officer. However, if you feel your enquiry has not been dealt with satisfactorily you can refer the matter to Procurement Group's Complaints Officer:
He will investigate and provide a full response within 4 weeks of receiving a complaint. Where this is not possible an interim response will be issued no later than 2 weeks after you have reported the matter. The interim response will indicate when a full reply may be expected. In the unusual event that the matter remains unresolved the issue will be referred to our Independent Complaints Officer. We will advise you of his response within 4 weeks of referral. Back to Top |