DFID Complaints Procedure

Last updated: July  2003

DFID aims to provide an efficient service to the public in the UK and overseas. If you are unhappy about the standard of service that you have received from the Department, we would like to hear about it so that we can improve our service in the future.

The links below give information on how to complain if your problem arises in the following areas:

• Public Enquiry Point
• Freedom of Information issues
• Overseas Pensions issues
• Recruitment issues
• Procurement issues

If you have a complaint that involves another DFID department, please contact the Public Enquiry Point on 0845 300 4100 (+44 1355 84 3132).

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