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Improved Career Opportunities
The quality of customer service is critical in the tourism, hospitality and leisure businesses. The Government is working with industry to provide a skilled and motivated workforce.
People1st, the Sector Skills Council (SSC) for Hospitality, Travel and Tourism was officially launched on 19 May 2004.
The SSC for hospitality, leisure and tourism will ensure the sector is equipped to recruit, retain and develop staff from a diverse range of backgrounds; ensure the right learning provision is in place to meet demands of employers; and ensure the demand for learning can really produce an effective increase in staff skills and productivity.
7 Strategic Objectives:
- Influence the content, quality and delivery of the learning supply to meet the current and future demands of industry;
- Work with employers to increase their investment is skills development and to better direct public funding towards addressing their skills gaps and shortages;
- Promote professional leadership and management practices;
- Build an employer engagement network that operates at Sector, National, Regional and Local level to ensure that SSC priorities are fully employer lead;
- Produce authoritative market intelligence to inform the learning and skills community and identify future skills requirements of industry;
- Formalise and develop existing and new partnerships to better align activities and successfully meet the needs of business;
- Attain financial independence through the successful provision of business products and services that respond directly to employers' needs.
The SSC footprint:
Contract Food Service Providers
Events
Gambling
Holiday Parks
Hotels
Membership Clubs
Pubs, Bars, Nightclubs
Restaurants
Self-catering accommodation
Tourist Services
Travel Services
Visitor Attractions
Youth Hostels
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