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Part 8 of the Anti-social Behaviour Act 2003, which gives local authorities powers to deal with complaints about high hedges came into operation in England on 1 June 2005.
Provided they have tried and exhausted all other avenues for resolving their hedge dispute, people can take their complaint about a neighbour's evergreen hedge to their local authority - your district or borough Council.
The role of the local authority is not to mediate or negotiate between the complainant and the hedge owner but to adjudicate on whether - in the words of the Act - the hedge is adversely affecting the complainant's reasonable enjoyment of their property. In doing so, the authority must take account of all relevant factors and must strike a balance between the competing interests of the complainant and hedge owner, as well as the interests of the wider community.
If they consider the circumstances justify it, the local authority will issue a formal notice to the hedge owner which will set out what they must do to the hedge to remedy the problem, and when by. Failure to carry out the works required by the authority is an offence which, on prosecution, could lead to a fine of up to £1,000.
You can contact Communities and Local Government about high hedge matters at hedges@communities.gsi.gov.uk