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Housing

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Tenant Services Authority

The Tenant Services Authority (TSA) (external link) is the regulator for social housing in England. It was launched on 1 December 2008, implementing the recommendations of the independent Cave Review of Social Housing Regulation.

TSA is responsible for ensuring that social housing landlords provide decent homes and services to their tenants. Its remit includes social housing that is provided by local authorities and by private bodies (such as housing associations) that are registered with TSA.

Its statutory objectives include:  

  • Encouraging and supporting a supply of well-managed social housing, of appropriate quality, sufficient to meet reasonable demands
  • Ensuring that actual or potential tenants of social housing have an appropriate degree of choice and protection
  • Ensuring that tenants of social housing have the opportunity to be involved in its management
  • Ensuring that landlords perform their functions efficiently, effectively and economically
  • Ensuring that landlords are financially viable and properly managed.

The TSA aims to achieve its objectives by:

  • championing tenants' needs and aspirations from housing
  • promoting choice for tenants and providers
  • challenging providers to meet or exceed standards
  • adopting a co-regulatory and proportionate approach
  • operating independently

The Chair of TSA is Anthony Mayer. The Chief Executive is Peter Marsh. Please visit the Tenant Services Authority (TSA) (external link) for more information.

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