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Satisfaction With Public Services

This discussion paper sets out to address the following questions:

• What do we mean by satisfaction?
• What do we know about satisfaction with key public services now, over time, and in comparison with international and private sector comparators?
• How could we use satisfaction data to improve public services?
• What successful strategies exist for improving satisfaction?

Discussion Paper: Satisfaction With Public Services (pdf, 437kb) November 2001

Further Information

For further information, or to check the availability of hard copies of the report, please contact the Strategy Unit.