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Last updated: 08 December 2009
Public ServicesSir Michael Barber (McKinsey and Company) and Ben Jupp (Strategy Unit, Cabinet Office) discussed the Government's approach to achieving world class public services as set out in the recent publication Excellence and Fairness : Achieving World Class Public Services. Sir Michael Barber reviewed the overall framework behind Excellence and Fairness and its rationale and the new professionalism (the importance of a productive relationship between more empowered citizens and the front-line workforce) whilst Ben Jupp discussed practical ways - drawing on international best practice - of translating this framework into the development of government policy and the management of services.
Sir Michael Barber works for McKinsey and Company as the expert partner in its Global Public Sector Practice. He was previously Head of the Prime Minister's Delivery Unit. Ben Jupp leads the Strategy Unit’s work on public service strategy. He was previously Director of the Office of the Third Sector and Head of the Home Office Strategic Policy Team.