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Public perceptions of policy and public service outcomes

Ben Page, Chairman of the Ipsos MORI Social Research Institute, discussed: the gap between public perceptions of policy and public service outcomes and more objective measures of performance; the key factors driving this gap; and what this implied for the use of perception measures in performance management of policy and public service outcomes.

• The Perils of Perception – or why are people so “ungrateful” presentation [PDF 655KB, 52 pages]
• Closing the gaps – Crime & public perceptions, January 2008, Ipsos MORI Social Research Institute [External PDF]
• Public service reform – Measuring and understanding customer satisfaction, August 2005, Ipsos MORI Social Research Institute [External PDF]