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Service Delivery Agreement

Cabinet Office Service Delivery Agreement 2002/03 to 2005/06

Value for Money

Value for Money: Public Service Targets and Delivery details
PSA Target | Delivery

Achieve a 2.5 per cent efficiency saving per year on administrative resources.

 

We will achieve this through:

  • Ensuring that we make best use of resources in all business areas by identifying opportunities for improving efficiency and effectiveness at the business planning stage starting in 2003/04.
  • The Departmental Change Programme focusing on areas where targeted investment will yield productivity improvements starting in 2003/04. 
  • Improving financial reporting and monitoring of divisional expenditure, and using in-house expertise and resource to manage benefits realisation of all qualifying new projects starting in April 2003.

Electronic Government

In support of the Prime Minister's electronic service delivery targets, the Cabinet Office is focusing on ways of making the best use of new technology to deliver services to its customers. In support of national policy, the Cabinet Office is developing its own e-transformation that will ensure its services are accessible, convenient and responsive. It will include more online and web-based services for citizens.

Resilience

The Cabinet Office will work with departments to agree the additional measures they propose to deliver improved UK resilience, timescales for delivery and resources to be committed. The Cabinet Office will monitor progress against departmental plans and ensure overall co-ordination of the individual plans.

Fraud

The Management Board recently endorsed a review of the department's Corporate Governance and risk management procedures (including anti-fraud policy). Part of the review included issuing all Heads of Management Units with revised guidance.

Line managers are responsible for maintaining systems of control that safeguard against fraud. If any case of fraud highlights a deficiency in control, particularly if in breach of published departmental procedures, then the manager overseeing that process may be held responsible.

Performance Measurement

Heads of Management Units have responsibility for working with stakeholders to identify key business processes and set quality standards; ensuring the efficient management of resources at their disposal; delivering on budget and implementing any necessary changes. Performance against divisional objectives is monitored regularly and reviewed quarterly by the Management Board. We will publish on our external website an autumn performance report and also regularly update progress against our PSA targets.

Outstanding Target

The current PSA targets have been amended to include any associated outstanding PSA targets from the earlier Spending Review and the requirement to report progress against these remains. That only leaves the following outstanding target that has been moved to our SDA and progress will be reported as part of our PSA monitoring:

Deliver those elements of the published Civil Service Reform Programme which are being led by the Cabinet Office.