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Last Updated: 19/1/2007
1. Ensure that your consultation is clear, concise and widely accessible.
1.1 Use plain language: avoid jargon and only use technical terms where absolutely necessary. A consultation should be as accessible as possible. Explain complicated concepts as clearly as possible and, where there are technical terms, use a glossary. Code of Practice on Consultation, Criterion 3, p.8
A common criticism of Government publications is that they are inaccessible and full of jargon. You are likely to get far more responses and from a more diverse stakeholder base if you use plain English.
This approach will particularly benefit people with visual impairments; those whose first language is not English; young people; and those who simply have little time to read and respond to the document. For further guidance on writing in plain English, visit the Plain English Campaign website.
Your Department may have a 'house style' that you should follow when writing and publishing a consultation document. Ask your departmental consultation co-ordinator [Excel, 25KB] for further information on this.
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