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Last updated: 12 May 2009
The second edition of Customer Matters is fresh off the press. Download your copy and let us know what you think.
Customer Matters celebrates the pioneering work that is going on around the country to provide citizens and businesses with the excellent public services they deserve. It is a collection of great ideas: the tools, techniques and approaches that we are using in government to understand and respond to the needs and behaviours of the people we serve. We’re planning another edition for the summer and we’d love to hear from you if you’ve got a great customer insight story you’d like to share. Take a look inside and email us with your thoughts.