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This short questionnaire is designed to find out how we can better help those working in the area of Service Transformation in Government. We are considering a range of events, communications and tools to enable the novice right through to experts to gain a better understanding of service transformation. We are equally interested in hearing from those of you who are new to Service Transformation or have experience to share.
The questionnaire is available below for completion online. Alternatively you can download a Word format [Word 92KB, 3 Pages] save your changes and email it to delivery.council@cabinet-office.x.gsi.gov.uk.
We will use the results to tailor our communications better to the needs of our audience and to make sure that the guidance and tools we make available are better suited to your needs.
Thank you for your time.
The Government has published ‘Transformational Government – Enabled by Technology', a strategy for transforming public services using technology’. The strategy sets out how effective use of technology designed around citizens' and businesses' needs can make a real difference to people's daily lives. It is not simply about the internet, but is a far more profound approach that goes to the heart of public services delivery.
Sir David Varney's report “Service transformation: a better service for citizens and businesses, a better deal for the taxpayer”, published in December 2006, called upon government to lay the groundwork for the 2007 Comprehensive Spending Review, by establishing service transformation as a top priority outcome for government.
The Cabinet Office's Service Transformation Team works to the Delivery Council, which has been given responsibility for ensuring that Service Transformation becomes a reality. The team supports the council with co–ordinating cross–government activity to drive citizen and business centred services, establishing “Customer Insight” as a strategic asset in public service design, promoting the optimisation of service delivery channels, supporting and co–ordinating the work of Customer Group Directors, inputting to the Varney Revew and producing working papers.
Please answer the following questions. Your responses will help guide the Cabinet Office on what further can be done to help those involved in innovative Service Transformation.
