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14th September: Several contact centres from across public sector were announced on the shortlist of the prestigious CCF and CCA annual industry awards. Contact centres are competing with the best of their private sector equivalents. Good luck to all those short listed in the finals:
CCF European Call Centre Awards
CCA Excellence Awards
Both the North West and North East regions are hosting events at the end of September and early October aimed at learning and experience sharing sessions for contact managers on delivering Varney recommendations and specifically the performance management framework. The Contact Council will be represented at both meetings.
17th September: Though the Varney report recommended that publicly funded contact centres achieve formal accreditation by December 2008 it seems that many contact centres, such as DVLA Swansea, are already well on their way to achieving accreditation. The Contact Council is today asking contact centre managers to let us know when they plan to accredit their respective centres (see section on Accreditation).
