This snapshot, taken on 07/04/2010, shows web content selected for preservation by The National Archives. External links, forms and search boxes may not work in archived websites.
This page provides a wide range of resources to support the work of the Contact Council, users of the PMF process and other key external stakeholders.
All of the resources have been arranged thematically. For further information on resources available, please e-mail ContactCouncil@cabinet-office.x.gsi.gov.uk.
Blueprint for contact centres
Customer Journey Mapping
Customer Matters – news and insight from the front line
Digital Britain Report
Channel Strategy Guidance
Guide to customer segmentation
Numbering Strategy
Avoidable Contact