Membership
The membership of the Contact Council includes Contact Directors and Service Transformation leads from customer-facing central government departments, as well as broader public sector representation from the local government regions, the emergency services, Ofcom and other relevant bodies.
Contact Council members aim to:
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contribute to the development of the Council’s agenda on contact issues, particularly in cross–cutting areas, and personally champion these back in their own organisations and wider areas of influence
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take a cross Government view whilst maintaining accountability for specific operations and programmes in their area
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facilitate and encourage learning from each other, and from each other’s organisations
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develop their staff as professional assets for the public services as a whole, and devote a significant part of their personal time to developing the next generation.
Membership of the Contact Council - as at March 2010
- Alex Butler: Central Office of Information (COI)
- Bernard Quinn: Department of Health (DH)
- Bob Kamall: Cabinet Office (CO)
- Chris Hopson: Her Majesty’s Revenue and Customs (HMRC)
- Diane Leggo: Tell Us Once - Department for Work and Pensions (DWP)
- Denise Dawson: Department for Work and Pensions (DWP)
- Elizabeth Greenberg: Office of Communication (Ofcom)
- Gerald Power: Cabinet Office (CO)
- Helen Gunter: Cardiff Council*
- Helen Jeffries: Department for the Environment, Food & Rural Affairs (DEFRA)*
- Howard Thompson: Helplines lead - Ministry of Justice (MoJ)
- Isabelle Bignall: Cardiff Council*
- John Napier: Department of Finance and Personnel Northern Ireland (DFPNI)
- John Poynton: Department for Transport (DfT)
- Jonathan Hollow: Businesslink.gov.uk
- Kim Worts: Department of Energy and Climate Change (DECC)
- Karen Lepper: Department for the Environment, Food and Rural Affairs (DEFRA)*
- Lee Rankin: Birmingham City Council
- Lynn Smith: London Borough of Hillingdon
- Mark Andrews: Cambridgeshire County Council
- Mark Haynes: Lincolnshire County Council
- Mark Sayers: Department for Business, Innovation & Skills (BIS)
- Mark Taylor: Ministry of Justice (MoJ)
- Martin Herbert: Student Loans Company (SLC)
- Martin Wyn Griffith (CHAIR): Department for Business, Innovation & Skills (BIS)
- Paddy Clarke: Leeds City Council
- Pauline Smith: Association of Chief Police Offices (ACPO)
- Peter Coates: (Chair - Local Government Representatives) Sunderland City Council
- Rachel Neaman: Department of Health (DH)
- Sharon Cooper: Directgov
- Simon Kitchen: Devon County Council
- Simon Pollock: Surrey County Council
- Susan (Sue) Dusmohamed: Cabinet Office (CO)
- Teresa Itabor: London Borough of Southwark
- Tim Rainey: Tameside Metropolitan Borough Council
- Tina Haslam: Department for Children, Schools and Families (DCSF)
- William Barker: Department for Communities and Local Government (CLG)
* NB: attendance at meetings will be on a shared basis
