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Last updated: 13 March 2009
Many civil servants in departments and executive agencies will go through their careers without ever becoming involved in an Ombudsman case. However, those who have had this experience will know that responding to a complaint to the Parliamentary Ombudsman can be a demanding process.
This booklet, produced at the suggestion of the Select Committee on the Parliamentary Commissioner for Administration and with the help of the Ombudsman’s Office, explains the Ombudsman’s role and what happens when a complaint is investigated. It includes some case studies drawn from recent Ombudsman investigations to help you to avoid the problems that can lead to complaints.
> The Ombudsman in Your Files (pdf, 189kb)