Cabinet Office
Public Services need to respond to the challenges and demands of today's society. They have to be refocused round the needs of the patients, pupils, passengers and general public, who need to have a greater say in the design and delivery of their local services.
You can read more about our thinking on this in the “Putting people at the heart of public services”
and “Public Service reform”
sections.
In order to redesign services around the need of the customer, you first need to understand them. OPSR's customer focus works helps public services to do this.