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Police

Customer Satisfaction Survey Result Police

Public Service	Customer Satisfaction	Direction of change	Key Drivers	Most Satisfied	Least Satisfied
Police a) General Public rating	75% think that police are doing a good job (BCS 2002/3)	Down to 2001/2002, level since then		Older Women White	Unemployed Men Younger BME Social renters
b) Public initiated contact	66% of members of public who initiate contact are satisfied with contact overall (MORI 2002)		Quality of treatment by staff Timeliness of appropriate response Provision of information	Older Women White	Younger Men BME
c) Victims of crime	In 58% of incidents victims are satisfied (BCS 2003/4)	Down to 2002, broadly level since then		Older Women	Men Younger Black Social renters Victims of violence and vandalism

• Public confidence in the police fell markedly in the 1980s and 1990s, and has been stable for the last two years.
• Similarly, victim satisfaction with the way the police dealt with their incident decreased during the 1990s and has been level since 2000.
• As is often the case, the public rate their local police more highly than they rate police nationally.
• People with recent contact with the police are less confident that they do a good job; an unusual finding for a public service.