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• Best Value User Satisfaction Surveys

Local Government

Customer Satisfaction Survey Result Health

Public Service	Customer Satisfaction	Direction of change	Key Drivers	Most Satisfied	Least Satisfied
Local Government	55% satisfied with their local authority overall (2003/4 BVPIs) Range in terms of satisfaction with services: 84% satisfied with waste collection 60% satisfied with cleansing – keeping land free of litter (2003/4 BVPIs)		ODPM currently scoping an annual survey to test key drivers of satisfaction with local government	Older Female District Council	Younger BME Residents in London Boroughs

• Overall satisfaction with local authorities has dropped notably over the past three years.
• There have been some small declines in key environmental services - street cleaning and refuse collection - but not sufficient to explain the whole decline in overall satisfaction. A number of other services have increased satisfaction over recent years, for example parks and open spaces.
• Authorities with a higher CPA rating have higher overall levels of satisfaction.