Cabinet Office

Cabinet Office sites

Related Links

• Strategic Rail Authority - National Passenger Survey
• Bus Quality Indicators
• London Underground - Customer Satisfaction

Education

Customer Satisfaction Survey Result Education

Public Service	Customer Satisfaction	Direction of change	Key Drivers	Most Satisfied	Least Satisfied
Schools a) Parents – Primary schools	84% of parents of children at primary school rate primary school education as good (DfES STS Nov 2003)	Some rises to 2002 but plateauing since		Women	Men
b) Parents – Secondary schools	68% of parents of children at secondary school rate secondary education as good (DfES STS Nov 2003)	Perhaps some rises but less clear cut	In London: Quality of teaching Pupil behaviour Heads and deputies	C2DE	ABC1
b) Children	84% of 7-11 year olds and 72% of 11-16 year olds ‘like learning in school’ (DfES Jun 2003)			Girls Primary AB	Boys Secondary DE
Further Education	90% of FE learners satisfied with learning experience (National Learner Satisfaction Survey 2002/3)		Teaching / training Choice of course General facilities	Women White With disabilities With children	Younger Indians / Asians Those taking GNVQ/A/AS levels

• The majority of children enjoy learning and feel their school is good.
• However, many secondary pupils from social class DE, particularly boys, feel school work is dull.
• Parents are satisfied with secondary and, in particular, with primary education. Satisfaction with the latter rose in the late 90s and early 00s, and may now have reached a plateau.
• In London, parents rate their own child's school highly, but have a much lower opinion of other schools in their Borough and of schools in London as a whole.