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OPSR is headed by Dr Peter Kane and is staffed by people from throughout the civil service, public services and private sector. Click on the names below to find out more.
Dr Peter Kane is the Director of the Office of Public Services Reform. As Head of the Unit, Peter's key responsibilities include promoting the public service reform agenda, with a strong focus on the importance of service users. He also oversees the public service pay and workforce reform programme. In this capacity he chairs the Public Service Employers' Forum and supports John Hutton, Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, who chairs thePublic Services Forum with the TUC . He also chairs the Public Service Leadership Consortium.
Prior to joining the Cabinet Office, Peter worked at HM Treasury for 10 years, where, in his last post, he headed the local government spending team. He also has front line public service experience, as he headed up an Economic Development Unit within a London local authority. And he has worked as an economic analyst for the TUC. He has a first class degree in politics and economics from Oxford University and a PhD in Economics from LSE.
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Mary Tetlow is a Deputy Director. Her responsibilities include work on developing customer focus in public services and developing thinking on the principles of public service reform.
She has worked as a Senior Fellow at the Office for Public Management and Executive Director of the Public Management Foundation. Prior to this she worked for 16 years for the British Council in Britain and also in Zambia and Nigeria, and was Director of the British Council in the Czech Republic from 1996 to 2000.
She has qualifications in languages and management and has an M Sc in Organisational Behaviour. Her interests include new organisational forms for service delivery and marketing in public services. She is a Fellow of the Royal Society of Arts.
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Roy heads the team responsible for the administration, policy development and marketing of the Charter Mark scheme, the national customer service standard.
He also works on a number of user-focused projects and represents the UK on the Innovative Public Services Group (part of the EU public administration network) chairing the meetings of the group during the UK Presidency.
He has worked in the public sector for over 2 5 years starting his career in a local Social Security office in Cornwall. He spent a number of years working in the Headquarters of the Department of Work and Pensions mainly in the area of corporate planning and support.
In addition to his public sector experience Roy has spent time working on secondment in a training, marketing and communications consultancy in the private sector where he worked with a variety of clients on change management programmes.
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Paula is responsible for pay and workforce reform, developing policies and strategies to support front-line delivery and service improvement.
Paula joined OPSR in 2002 on secondment from a local authority where she was Assistant Director for Service Quality and Resources Management. Her responsibilities included service improvement, strategic financial planning, corporate and strategic procurement and customer focus. She led Best Value reviews of local services, and business transformation programmes under the Treasury's Invest to Save Budget.
With over 20 years in the public sector, Paula has experience of human resources, policy, employment promotion and social enterprises in four local authorities. Paula has also worked in the voluntary and private sectors, including as an independent consultant. She is a public representative member of University Hospital Trust Board.
She has a BA in Humanities (Political Thought, Political Development) and an MA in Manpower Studies (HRM).
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John's responsibilities are promoting the redesign of services around the needs of customers in local government and the criminal justice system, delivering public service reform surveys, as well as overseeing the unit's work programme, including the public service reform seminar series.
John has worked on international ITC standardisation at the National Physical Laboratory, postal service strategy at the DTI, negotiated EU financial services directives, led on indirect and transport taxation policy at the Treasury, was Private Secretary to the Permanent Secretary at the Treasury, and produced a report on the UK's anti-terrorism, crime and security legislation with the Newton Committee of senior Privy Counsellors. He has an MA Mathematics and an MSc in Computation.
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