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Biggest-ever staff survey will help make Civil Service more efficient and innovative

CAB 089/09
07 October 2009

More than half a million people are set to take part in Britain’s largest-ever employee engagement survey, which was launched by the Civil Service today.

For the first time all Government departments will ask the same questions of all their staff, giving Civil Service leaders the chance to get the best possible picture of what works and what doesn’t across the entire organisation.

This will allow them to focus resources and expertise where they are most needed, making frontline public services more efficient and effective.

The efficiencies begin with the survey itself – in previous years departments have carried out their own engagement surveys, but sharing the same system across the whole Civil Service will save around 35% in administration costs.

The survey runs until 10 November and asks Civil Servants to comment on issues ranging from strength of management to training and development needs.

The MacLeod Review of Employee Engagement, published by the Department for Business, Innovation and Skills earlier this year, stressed the importance of employers engaging with their staff and called on Government to promote the practice. This survey reinforces the commitment of the Civil Service to realising the benefits of employee engagement.

Mervyn Thomas, director of HR at the Department for Transport and programme sponsor for the survey, said:

“The best employers now recognise how crucial employee engagement is in enabling their staff to achieve their full potential, so I’m delighted that the Civil Service is undertaking Britain’s largest-ever employee engagement survey.

“It will give Civil Service managers an enhanced opportunity to fully understand the issues that are most important to all our staff, be they policy officials, JobCentre Plus workers, prison officers or coastguards.

“Employee engagement has a vital role to play in making all organisations –whether from the public, private or third sector – more innovative and more efficient, as well as improving the health and wellbeing of staff.

“By launching a survey on this scale the Civil Service will not only improve the public services we deliver but also set a positive example for other employers.”

Notes to Editors

  1. 97 per cent of the Civil Service is being questioned, with surveys going out to around 500,000 people (including part-time and job-share staff).
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