Transforming Services
Transformational Government Event – Tower 08
10-11 March 2008
Guoman Hotel, St Katharine's Way, East London, E1W 1LD
Tuesday 11 March 2008
Day Two Agenda
All speakers confirmed unless otherwise indicated
Time Session
09:00 – 09:30: Coffee and Registration
09:00 – 09:30: News release: Have your say on tackling
crime
09:30: Welcome from Conference Chair
-
John Higgins, Director-General, Intellect
09.35 – 10.55: Opening Keynote Address
-
John Suffolk, HM Government
Chief Information Officer – Progress so far
9:55 – 11:15 Conference Session
International Perspectives. Reaching Citizens
-
Mait Heidelberg, Government Advisor, Ministry of Economic Affairs and
Communications, Estonia: e-Channels
-
Anabel Pedroso; Agency for the Public Services Reform – AMA Presidency of
the Council of Ministers, Portugal: The citizen shop – Face-to-Face
-
Charlotte Ahlström, Swedish Administrative Development Agency and Anna
Kelly – Swedish Administrative Development Agency: Sweden's approach
to a Multi- channel Strategy
Q&A's
11:15 – 12:00: Coffee
Poster Presentations
12:00 – 13:00: International Perspectives: Breakout
Sessions
-
E-Channels: Mait Heidelberg, Ministry of Economic Affairs and
Communications, Estonia, Vivienne Bodner, DFT; Jayne Nickalls, Directgov;
Jonathan Hollow, Businesslink; – other panellist to be confirmed
-
Face-to-Face: Anabel Pedroso, Agency for the Public Services Reform
Portugal; Stephen Holt, DWP; – Brian Marson, CIO Branch Treasury Board of
Canada Secretariat; other panellist to be confirmed [
Brian Marson's views on the conference]
-
Multi Channel approaches including phone channels: Charlotte Ahlstrom,
Anna Kelly, Swedish Administrative Development Agency, Kenny Robertson,
DWP; Simon Pollock, Surrey County Council; – other panellist to be
confirmed
Chairs for these session – John Higgins (DG Intellect);
Tom Wills-Sandford (Deputy DG Intellect) & Laurence Harrison (Director,
Consumer Electronics, Intellect)
13:00 – 14:00: Lunch
(Trade Tables)
14:00 – 15:30: Conference Session
Leadership & Cultural Change
Keynote address
-
Sir Gus O'Donnell, Cabinet Secretary and Head of the Home Civil
Service
Followed by interactive panel discussion with questions from delegates:
-
Professor Cary Cooper, Chair, Sunningdale Institute
-
Stephen Jones, Director of Finance & Performance Local Government
Association<
-
Vanessa Lawrence CB, Chair, UK ACE Association, Director General &
Chief Executive, Ordnance Survey
-
Pavita Walker, Leadership and Organisational Capability
-
Eithne Wallis CB, Managing Director – Government Business, Fujitsu
Services
15:30 – 16:00: Coffee
Poster presentations
16:00 – 17.00: Closing Keynote Speaker
The Way Forward - Challenges and Opportunities
-
Sir David Varney, Prime Minister's Adviser on Public Service
Transformation
Followed by panel discussion: - How can we make this
happen
-
Alexis Cleveland, Director General Transformational Government
-
Professor Michael Hulme, Lancaster University
-
Janet Callender, Chief Executive, Tameside Metropolitan Borough Council
17:00 – 17:15: Closing Comments
17:15: Closing Drinks
