Cabinet Office
This document was prepared for a steering committee of local authority web and policy staff, and was written by Alasdair Mangham, APLAWS, and Camden Council.
The steering committee discussed the issues and reviewed drafts of the document.
It reported to the Local Government Reference Group organised by the Office of the e-Envoy.
The steering committee membership was as follows:
Barry Adams - East Riding
Maura Brooks - Salford
Richard Derham - IDeA
Glyn Evans - SOCITM and London Borough of Camden
Zihni Fahri - Office of the e-Envoy
Martin Ferguson - IDeA
John Fox - Salford
Liz Hardwick-Smith - West Sussex County Council
Alasdair Mangham - APLAWS and London Borough of Camden
Roland Mezulis - West Sussex
Steve Palmer - Hillingdon Borough Council
Carol Perelli - West Sussex County Council
Cath Rolinson - East Riding
Geoff Ryman - Office of the e-Envoy
Janice Whyte - Sunderland
Kevin Woodcock - East Riding
For information about and links to the 25 Pathfinder Projects, visit:
Local e-Government [external link]
BASE.GOV
focusing e-government around the citizen by providing a toolkit for managing and developing national and local e-government services
Brent
a one-stop e-Shop providing a fully electronic citizen contact environment
Bromley
linking front- and back-office processes across multiple agencies to enable higher performance and improve the quality of customer service
Camden
accessible and personalised local authority websites (APLAWS) to provide personalised access via the Internet
Cornwall
improving accessibility through smartcard technology and remote access centres
Huntingdonshire
a fully replicable e-procurement model for local authorities
Kingston upon Hull
building an integrated system to enable all agencies working with children and families to share a single database
Leeds
developing and implementing electronic procurement
Newham
e-payment and e-procurement including an interface into back office accounting systems
Norfolk
use of Government Gateway to develop secure information exchange and transactions
Salford
business process re-engineering and customer relationship management
Sedgemoor
implementing the fundamental back-office revolution necessary to underpin e-government
Shepway
methodology and tools for a single-point-of-notification for address changes
Somerset
delivering unified services to the people of Somerset, via the SomersetOnLine Portal website and Digital TV
Southampton/ North East Smartcard Consortium
extending the reach and range of Smartcard use for public services
Suffolk/Ipswich/Babergh
developing digital TV channels for service delivery and on-street interactive kiosks
Sunderland
personalised public access web gateways
Surrey
developing a sustainable central electronic hub for the collection and dissemination of emergency and major incident information from all responsible partners
Tameside, Kirklees and Waltham Forest
web-based services for local authority functions
Three Rivers
designing web-enabling services, and integrating its website with a Customer Relationship Management system and back-office systems
Wandsworth
improving access to planning and building control information, and enabling the submission of applications online
Welland Partnership
building community online portals around market towns
West Sussex
integrating electronic service delivery (ESD) access
Wiltshire and Swindon
developing Community Strategies and e-Government to meet citizens’ needs in a rural county and modern urban area
Wolverhampton
Bereavement Centre service and back office process improvement