Cabinet Office
Enabling government services to be delivered online is a key target within the UK Online Strategy. The Government’s objective is that all of its services should be capable of being delivered electronically by 31st December 2005.
To drive this work forward, the e-Government Unit produces reports providing details of the progress that is being made.
Since 2003, Departments are required to submit their ESD returns on a Quarterly basis as shown below:
The latest report for Quarter 2 2004, highlights 494 (76%) of Government services were online.
Details of latest online services can be found below.
Latest Online Services [External link]
The Modernising Government White Paper published in March 1999 proposed a target date for which all Government services to the citizen and to business should be available on-line of 2008. The Prime Minister announced on 30 March 2000 that the target date had been advanced from 2008 to 2005.
Monitoring ESD is based on the procedures developed for Departmental Public Service Agreements (PSAs) and their associated Service Delivery Agreements (SDAs).
For the PSA/SDA process, Departments are required to identify all of their key commitments for service delivery. The new approach will monitor how many of those key commitments have been delivered electronically.
The emphasis is on services available via the Internet. Final delivery to the user should focus on the most appropriate delivery channel (or channels) being chosen and will not exclude other methods when they are most effective, for example, managed telephone call centres.
Public Service Agreements [External link]
Service delivery Agreements [External link]
Quarter 1 and Quarter 2 2003 report
Guidance Summer 2001 (MS Word)
Sample ESD Return