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eAccessibility of public sector services in the European Union

Full report: contents

• EPAN
• Synopsis
• Key findings
• Foreword
• Section 1 Introduction
  • 1.1 Aims of the study
  • 1.2 Importance of eAccessibility
  • 1.3 Methodology used
  • 1.4 Standards applied to automatic and manual testing of websites
  • 1.5 Lessons from previous studies
• Section 2 The policy survey
  • 2.1 Overview of public policy in the EU
  • 2.2 National strategy
  • 2.3 Legal frameworks
  • 2.4 Monitoring arrangements
  • 2.5 Awareness, training and tools
  • 2.6 Other issues
  • 2.7 Engagement index
  • 2.8 Evidence of good practice from rest of the world
• Section 3 Summary of result across EU
  • 3.1 Overview of performance
  • 3.2 Estimated versus actual conformance
  • 3.3 Correlation with potential influences
  • 3.4 Correlation with e-government sophistication
• Section 4 Detailed analysis of results across EU
  • 4.1 Evidence of good practice
  • 4.2 Common reasons for failure at Level A
  • 4.3 Common reasons for failure at Level Double-A
  • 4.4 Priority actions for improvement
• Section 5 Conclusions
  • 5.1 Summary of findings
  • 5.2 Recommendations for policy development
• Appendices
  • Appendix 1 Website accessibility guidelines (W3C WAI)
  • Appendix 2 Detailed methodology used for website evaluation
  • Appendix 3 Role of automated evaluation
  • Appendix 4 Previous studies about web accessibility
  • Appendix 5 Evidence of good practice from rest of the world
• Acknowledgements
• Further information