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Last updated: 02 October 2009
Service improvements made to the benefit of users are key. Employers, employees and trade unions need to have a shared understanding of the need for change and the agreed objectives.
These questions allow you to assess your present performance. When you have answered the questions, you will get an assessment of your strengths and weaknesses. This assessment will point you towards the kinds of issues you may want to look at for guidance in the next section Drivers for Change.
Questionaires are as follows:
