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What are the challenges you need to face together in delivering service improvement?

This section moves you from issues of process to issues of substance. It is important that you agree some ground rules before proceeding further. Most importantly, you must agree that the overarching objective is to deliver better services and higher quality jobs and that employee and trade union involvement is an essential element in this process.

To develop an action plan will require you to answer the following questions:

• Can you agree on the major service improvement challenges facing the organisation?
• When you have reached an agreement can you then identify how best you can work together to face these challenges? Can you specify the roles and responsibilities of both the employer and the unions?
• Do your responses to the toolkit questionnaire suggest that any barriers to joint working need to be removed before you can make progress together? What are those barriers? What do you need to do about them?
• Do you need to establish any problem solving groups to take the discussion forward? How are these groups to be constituted? How are their terms of reference to be determined? How will these groups have an impact on the normal collective bargaining machinery?
• How do you intend to communicate to the workforce the actions that you have agreed?