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Last updated: 30 September 2009
The toolkit is designed for use by managers, HR practitioners and trade unions in partnership with staff. It supports closer dialogue and working together in taking forward change or the redesign of services.
The toolkit identifies the main issues in delivering service improvements with the involvement of employees and offers a mixture of advice, guidance and exercises that can be used flexibly by teams or individuals. It will help organisations at any stage in the change process from those just starting out to those which have hit upon blockages along the way.
The Drive for Change approach to engaging unions and staff in service improvement has been piloted in organisations across the public services. These pilot studies are used throughout this toolkit to provide practical examples of how employee engagement has already been used to drive forward improvements in service delivery.
The toolkit is divided into three key sections:
Use this section to analyse how your relationships work and whether employers, trade unions and employees are jointly engaged in service improvement.
This section takes you through the five key drivers which support trade union and employee engagement and gives you some useful tools, tips and examples of how other organisations have tackled these issues.
Some useful pointers on how to plan what should be done to deliver better services.
You can work through all three stages or go straight to key themes in the toolkit which support your specific needs.
