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Contact Council

Please note: Following the May 2010 General Election the Contact Council, which had oversight of all customer contact in the public sector, has now been disbanded.

All citizens and business should expect high levels of customer service and value for money when they are in contact with the public sector – whether by phone, online, by email, letter or face-to-face.

The Contact Council set the vision for customer contact in the public sector and led improvements through professional advice and guidance, setting and monitoring standards, and creating a network of professional across government.

Council members

The Contact Council included representatives from across:

• contact directors and service transformation leads from customer-facing government departments
• the broader public sector in local government
• the emergency services
• Ofcom
• other relevant bodies

Related links

• Contact Council membership
• Performance Management Framework
• Contact Council resources