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Cabinet Office

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Last Updated: 18/9/2007

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17/09/2007: New Standard Update – Transition Arrangements

14/09/2007: The New Customer Service Standard – Final Version

01/06/2007: Corporate Programme News Update

14/12/2006: The Government response to the independent report by Bernard Herdan 'The Customer Voice in Transforming Public Services' welcomes the report recommendations

22/6/2006: The Customer Voice in Transforming Public Services [Cabinet Office website] Bernard Herdan has published his review of the Charter Mark scheme and other customer service issues for public services.