This snapshot, taken on 01/10/2007, shows web content selected for preservation by The National Archives. External links, forms and search boxes may not work in archived websites.
01/06/2007: Latest news on the New Standard for Customer Service: Following the publication of the Government's response to the independent report by Bernard Herdan 'The Customer Voice in Transforming Public Services' the Charter Mark Team in Cabinet Office is now working with colleagues, Charter Mark holders and key stakeholders to develop a new customer service standard which is aligned with the key drivers of customer satisfaction.
03/05/2007: Certification Bodies for the New Customer Service Standard
26/02/2007: Northern Ireland: Charter Mark celebration
10/10/2006: East Coast train operator achieves Charter Mark
27/9/2006: Full House for Hampshire County Council Recreation and Heritage Department
25/9/2006: Providing Excellent Customer Service in Education Event 12 October 2006 [PDF, 157KB] Book your ticket now.
6/7/2006: Business as usual for Charter Mark The Charter Mark Review report made a number of recommendations which will be carefully considered by Government. But for the time being it is 'business as usual' for Charter Mark.
19/5/2006: Building Control Service achieves Charter Mark Standard The Building Control Service has achieved a Charter Mark Standard for their innovative and consistent approach to customer services.
29/3/2006: School celebrates Staff and pupils at Hodgson High School Technology College, are celebrating after gaining Charter Mark, for a third time.
8/3/2006: Northern Ireland: Charter Mark celebration: The customer focus approach of 25 Northern Ireland Charter Mark achieving organisations was highlighted at a reception held on the 27 th February in Parliament Buildings.
24/08/2005: Making Public Services Serve the Public: [Word 80KB] Speech by John Hutton - Chancellor of the Duchy of Lancaster to the Social Market Foundation.
The Minister announced plans to build upon the success of Charter Mark, to review the existing Charter Mark scheme and to develop a new customer service standard to encourage and recognise outstanding customer service across our public services. Bernard Herden, Chief Executive of the UK Passport Service has agreed to undertake the review.
It is too early to say what changes will be recommended by the review and the timetable has not yet been finalised. We will plan carefully for any changes to ensure that our stakeholders are kept advised and that sensible transition arrangements are put in place.
27/06/2005: Scottish Education Minister urges Charter Mark take-up: [Scottish Executive website] Scottish Education Minister Peter Peacock urged schools to apply for the Charter Mark standard to help them drive up standards and focus on the service offered.
Mr Peacock said: "I want all schools to deliver a first class service for pupils and parents and the Charter Mark standard is designed to help all public sector organisations focus on delivering excellence. Charter Mark is not about winning a trophy; it is about commitment to ongoing improvement. I hope the schools will use it to drive a change of culture that will help them to become more efficient and responsive to the needs of pupils and parents."
27/06/2005: Cash for schools that put customers first: [Scottish Executive website] Schools across Scotland will recieve a £250 grant if they join a scheme to drive up standards of service given to pupils and parents. Education Minister Peter Peacock urged schools to apply for the Charter Mark quality award to help them drive up standards and focus on the service offered.
15/3/05 Cabinet Office hosted a reception for Charter Mark holders: This event celebrated the achievement of holders and showcased some examples of excellent public service delivery.
11/2/04 Charter Mark Relaunched: An event to re-launch the Charter Mark.
22/10/03 The Prime Minister Addresses Charter Mark Winners at Celebration Event in London: Tony Blair addressed guests at a celebration event for 2002 Charter Mark winners in the City of London.