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Criterion 2

Actively engage with your customers, partners and staff

You need to show that your organisation:

• actively works with (engages with) customers, partners and staff to make sure it delivers high-quality services;
• consults and involves present and potential customers of public services, partners and staff;
• is open, and communicates clearly and effectively in plain language and in a number of different ways; and;
• provides full information about services, their cost and how well they perform.

Download the full criteria [PDF, 135KB]