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The Marches District Jobcentre Plus which encompasses the counties of Herefordshire, Shropshire and Worcestershire have introduced innovative schemes to provide customer choice and the dissemination of good practice.
Keswick Jobcentre Plus provides a case study example of Improving opportunities and quality of life in the community.
Shrewsbury Jobcentre Plus invited local Banks into the branch to provide customer choice on banking and payment methods.
Benefit Fraud Inspectorate decided to apply for Charter Mark 2 years ago following their customer perception report in 2002. The aim was to use Charter Mark as a focus and driver for improvement.