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The Marches District Jobcentre Plus which encompasses the counties of Herefordshire, Shropshire and Worcestershire have introduced innovative schemes to provide customer choice and the dissemination of good practice.
> Marches District Jobcentre Plus Case Study
Keswick Jobcentre Plus provides a case study example of Improving opportunities and quality of life in the community.
> Keswick Jobcentre Plus Case Study
Shrewsbury Jobcentre Plus invited local Banks into the branch to provide customer choice on banking and payment methods.
> Shrewsbury Jobcentre Plus Case Study
Benefit Fraud Inspectorate decided to apply for Charter Mark 2 years ago following their customer perception report in 2002. The aim was to use Charter Mark as a focus and driver for improvement.
> Charter Mark and BFI case study (word, 34kb)
> Charter Mark and BFI case study (pdf, 94kb)