This snapshot taken on 01/10/2007, shows web content selected for preservation by The National Archives. External links, forms and search boxes may not work in archived websites.
I personally feel that the process we have put in place as a result of applying for Charter Mark has helped us to become much more customer focused. As we continue to practise and improve these techniques, it will lead to further improvements in service delivery.
Jim Hanna of Training Services, Training and Employment Agency, Belfast
Charter Mark is an excellent quality standard ... It fits well with our commitment towards continuous improvement, helping us to ensure that we have top quality systems providing a high level of service to our students, their parents and the wider community.
Sir Kevin Satchwell, Headmaster at Thomas Telford School, Telford
We were delighted to receive the Charter Mark. Achieving Charter Mark demonstrates that we genuinely strive to put our customers first in all we do. It was an excellent team effort and all Care CALL staff are to be congratulated on their energy, enthusiasm and commitment to providing excellent service that meets the needs of our customers.
Marian Preece, Elderly Service Manager at Newcastle Under Lyme Housing Association
Charter Mark tells our prisoners, staff and management that we provide a quality service. This improves morale and is a great focus for other similar establishments to emulate us.
Gary Hassan of HM Prison Frankenland, Brasside
We have always worked hard on our customer service policy and to win Charter Mark, which recognises this, is a great boost to all the staff.
Megan Remmer, Assistant Project Manager at Energy Efficiency Advice Centre, York
The Charter Mark is a credit for our dedicated staff. During this era of criticism of the NHS, it has confirmed for us what we do consistently well and has also highlighted other areas of improvement. The Charter Mark gives us a framework for continuing to improve our services
Maggie Boase, Therapy Service Manager at King's College Hospital NHS Trust, London
We are all delighted and proud to receive the Charter Mark as a recognition of the high standard of service at the Rowan Centre. We continually strive towards raising standards to meet the expectations of the clients who use our service and to maintain best practice.
Lynda Eagleson, Manager at the Rowan Centre, Lisburn, Northern Ireland
This is exciting news for the Council and staff who have worked very hard to achieve Charter Mark. Lewisham's Public Service Division demonstrates excellence in service delivery and continues to seek further improvements that will enhance the quality of life for people using the service. This commitment will help make Lewisham the best place to live, work and learn.
Councillor Madeliene Long, Deputy for Resources at Lewisham Council Public Service Division, London