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The Export Control Organisation (ECO) has just launched a Customer Satisfaction Survey. This is your opportunity to provide feedback on our services. Your opinions are vital to us as we continuously seek to develop as a customer focused organisation.
The survey is open for responses online via the SPIRE website from now until end March 2010.
This is the first satisfaction survey that we have issued since the launch of SPIRE and therefore it is an excellent an opportunity to give your considered feedback. The survey has been totally redeveloped to help us to get closer to understanding and listening to our customers and delivering improved levels of service.
Although this questionnaire is specifically targeted at those ECO customers who are SIEL (Standard Individual Export Licence) holders, we also welcome comments on other aspects of ECO’s services.
The questionnaire also provides opportunities for feedback about wider licensing issues (such as Open General Export Licences or Open Individual Licences). You can do this by completing the general comments field at the end of the survey.
The survey is being issued via our SPIRE licensing database – https://www.spire.bis.gov.uk
If you are an existing SPIRE user and apply for SIELs, you will be able to access the survey via your SPIRE Workbasket.
You will be invited to complete the survey after making a Standard Individual Export Licence application (or batch of applications). You will only be able to answer the survey once.
If you are not a SPIRE User but would still like to complete the survey then we can email you an individual request to complete it which you will receive via SPIRE (if you provide us with your email address). Please email the Business Awareness team at: Web.comments@bis.gsi.gov.uk to request access to the survey.
Please let us have your thoughts by completing all questions as indicated. Once you are ready and have answered as comprehensively as possible, you need to click the link to at the bottom of the screen to SUBMIT your response electronically via the SPIRE system.
All responses will be treated confidentially and anonymously.
The results will be published on the ECO’s current website at: http://www.berr.gov.uk/exportcontrol and on the Businesslink website pages at http://www.businesslink.gov.uk
All your comments will be used to inform and develop the Export Control Organisation’s services further.
You can find out more on the ECO's webpages about our customer service commitments to exporters regarding the administration of export controls. See our pages on this site about Our Export Control Services and Customer Service which includes a link to our Service and Performance Code.
The ECO also publishes quarterly and annual reports which detail ECO's performance and accountability against defined and agreed processing targets and objectives. For more information see the Strategic Export Controls: Reports and Statistics website at: https://www.exportcontroldb.berr.gov.uk/eng/fox/sdb/SDBHOME
For further details of strategic export controls please contact the ECO.
If you have any specific comments about awareness or customer service generally such as comments on the website please contact the ECO Awareness Team by emailing Web.comments@bis.gsi.gov.uk
Thank you in advance for your help and time in completing the survey. We look forward to receiving all your views.
ECO Business Awareness Team
Export Control Organisation
Web.comments@bis.gsi.gov.uk
This notice is for information purposes only and has no force in law. Please note that where legal advice is required exporters should make their own arrangements.
1 February 2010
NTE201005
