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We're creating a single website for everything to do with BIS but, while we do that, you'll find information in three places. > Find what you're looking for

 
 

Customer Service

The Export Control Organisation is a highly customer focused team. We aim, within the constraints of the licensing process, to deliver excellent customer service to all our customers.

Our Customers

The ECO's customers are diverse - they range from:

  •  new to experienced exporters
  • companies operating in a diversity of sectors from defence, telecommunications, aerospace, marine, firearms, security and many more
  • SMEs, sole traders to multi-national corporations
  • Academic and Researchers
  • Private Individuals who own military vehicles or firearms

Our Commitment

The Government's commitments to exporters on the controls administered by the ECO are set out in the:

Export control organisation: service and performance codePDF document (66KB)

The document summarises the basic elements of the export licensing system including details on the legislation, types of licences and applying for a licence.

It also outlines ECO's licensing performance targets and our commitment to exporters in terms of:

  • Standards
  • Information and Openness
  • Courtesy and Helpfulness
  • Consultation and Communication
  • Complaints
  • Value for Money

You can access details of our progress in meeting licensing targets by accessing our pages on Performance Reports and Statistics and our dedicated export licensing statistics database at: Strategic Export Control: Reports and Statistics Website

Further Information is also available on the Department for Business's wider priorities, delivery & performance.

Understanding and learning from our customers

The ECO works hard to learn and improve as an organisation.

Dual-Use Study

In Spring 2009, the ECO jointly commissioned an independent report with the Trade Policy Unit within the Europe, International Trade and Development (EITD) Directorate of the Department for Business. This study looked at compliance levels and awareness of export controls in the dual-use sector. A summary of the study's findings are available at:

Export control organisation: dual-use compliance study. Summary of results and key findingsPDF document (152KB)

Customer Survey

The ECO runs an annual customer survey. Our next survey is due to be launched in January 2010.

Customer Feedback

We want to hear your constructive comments about the service provided by the ECO. You can provide your feedback via: web.comments@bis.gsi.gov.uk

Export Control Advisory Committee

The Export Control Advisory Committee (ECAC) provides a forum for some of ECO's key stakeholders. It provides an effective way of consulting with our customers.

 

Export Control Organisation
Updated: 11 December 2009

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