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In May 2008, the Government issued a consultation paper calling for evidence on a comprehensive review of the UK’s consumer protection regime. The Consumer Law Review looked at whether there were new approaches to deliver better outcomes for consumers, whilst at the same time reducing unnecessary burdens for business and promoting fair and competitive markets. For further information on the Consumer Law Review, see the Better Regulation Executive webpage on Protecting Consumers.
The Consumer Law Review: Call for Evidence sought views in four main areas:
· The case for reform
· Options for legislative reform
· Consumer empowerment and redress
· Securing compliance with the law
We received around 100 responses from a wide range of business associations, individual businesses, regulatory and enforcement bodies (including many local trading standards departments), consumer interest groups, legal and academic institutions, professional organisations and other individual consumers.
The responses have informed the proposals set out in the Government White Paper "A Better Deal for Consumers: Delivering Real Help Now and Change for the Future", particularly as detailed in chapters 3 and 4 on empowering consumers through better enforcement and information and modernising consumer law.
We have produced a summary of the responses:
You can view the full responses in the following documents:
Consumer Law Review Responses A-B
Consumer Law Review Responses C-L
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