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UK consumer council for postal services - Postwatch

Postwatch offers advice, information and help on postal services in general and, in particular, where you stand as a customer. Postwatch also monitors complaints and, where it considers appropriate, makes representations to the regulator (Postcomm) about remedial action, including the level of penalty to be imposed for a failure to meet agreed service performance standards. Postwatch's remit covers postal services of Royal Mail and any UK postal services which fall within the regulated area of the postal services sector (items costing £1 or less or items weighing 350 grams or less). There is no specific consumer body for UK postal services that fall outside the regulated area of the sector, however, your statutory rights are not affected.

As well as a National Council, Postwatch has a network of nine Regional Committees around England, Wales, Scotland and Northern Ireland. The chairman of each committee sits on the National Council and feeds back as much information as possible about people's concerns and aims for postal services in their area.

Complaints/enquiries about licensed postal services should first be taken up with the licensed operator supplying the service. If you have already contacted a licensed operator and are still dissatisfied with the response, Postwatch will take up the complaint/enquiry on your behalf. To find out more information about Postwatch and what they do, or to make a specific complaint, use the contact details below.

Postwatch
Address - Freepost Postwatch, Customer Services, 28-30 Grosvenor Gardens, London, SW1W 0TT
Telephone - 08456 013265
Fax - 02890 279340
Postwatch website - http://www.postwatch.co.uk