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If you are experiencing difficulties with your claim or require further information you should speak to your solicitor or trade union.
For Press enquiries only you can contact the DECC Press Office via the switchboard on 020 7215 5000.
Case tracking for claimants’ legal representatives is available at www.coalclaims.com
You may also contact the Coal Health Claims Unit by email at CHCU@berr.gsi.gov.uk or by telephone 020 7215 2869 (from Monday 15 June the number will change to 0300 068 5777) or by writing to us at Coal Health Claims Unit, 3rd Floor/Area A, 3 Whitehall Place, London SW1A 2HD. Our official response time is fifteen working days. Please supply us with the full name of the miner, his date of birth and National Insurance number (if known). Please state if you are the person who has registered the claim.
If you are unhappy with the way your solicitor has handled your claim you should contact the Legal Complaints Service on 0845 608 6565 or write to them at Victoria Court, 8 Dormer Place, Leamington Spa, Warwickshire CV32 5AE.
If you have a complaint regarding a claims handler you will need to contact the Claims Management Regulation Monitoring and Compliance Unit at the Ministry of Justice. Their address is PO Box 7284, Burton on Trent, Staffordshire DE14 9DP and their telephone number is 0845 450 6858.
