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We're creating a single website for everything to do with BIS but, while we do that, you'll find information in three places. > Find what you're looking for

 

Service Standards

The following Performance Reports are accessible from this page:

Annual Report and Accounts

Our Annual Report and Accounts shows how BIS has spent its money and how we have performed against our Business Plan, including progress against our Departmental Strategic Objectives (DSOs) and the Public Service Agreements (PSAs) for which BIS leads delivery.

Autumn Performance Reports

Autumn Performance Reports are a mid-year update on the Department's progress against our DSOs, the PSAs for which BIS leads delivery and our value for money savings targets.

Health and Safety Report

The Department reports annually on its health and safety performance in an annex to the Departmental Report:

PDF document (151KB)

 

Information about our Service Standards

  • Our complaints procedure
  • Welsh Language Scheme
  • How we will deliver services in Welsh.
  • Cynllun Iaith Gymraeg
    Yn nodi sut y byddwn yn cyflwyno gwasanaethau i'r cyhoedd yn Gymraeg.
  • Annual Health and Safety report
    The Department's annual report on its health and safety performance appears as an annex in the Departmental Report:
    PDF document (151KB)