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Royal School of Military Engineering - National Telephone Helplines

The numbers listed below offer confidential services by trained staff and all the helplines will provide information about other helplines offering support on similar issues. They are only an example of the services available in the UK. Further numbers are listed in the alphabetical sections of your local phone book or in the Telephone Helplines Directory available from public libraries or the Telephone Helplines Association (THA).

In confidence

None of the helplines listed use equipment that displays or stores your telephone number when you ring.

IMPORTANT: Please be aware that any helpline number may be listed on your telephone bill – you can prevent this by either calling from a public phone box or by using a friends phone.

ALCOHOL

National Association for Children of Alcoholics

Call free on 0800 289 061

Drinkline.

Offers advice, information/support to anyone concerned about their own or someone else’s drinking.

Call 0345 32 02 02 local call rate.

BEREAVEMENT

Cruse Bereavement Line.

Helpline for bereaved people and those caring for bereaved people.

020 8332 7227.

Child Death Helpline

Telephone helpline for anyone affected by the death of a child.

Call free on 0800 282 986.

CARERS

Carers Line

Advice/information for all carers.

020 7490 8898.

CHILDREN AND YOUNG PEOPLE

Childline

Helpline for children and young people in danger, distress or with any problem.

Call free on 0800 11 11.

NSPCC

For anyone concerned about a child at risk of abuse. Staffed by social work counsellors.

Call free on 0800 800 500.

DISABILITY

DIAL

UK network of disability information and advice services run by people with direct experience of disability.

(01302) 310 123.

DOMESTIC VIOLENCE

Refuge

24 hour crisis line providing practical advice and emotional support for women experiencing domestic violence.

020 8995 4430.

DRUGS

Drugs special helpline for schools

0345 366 666.

National Drugs Helpline

Helpline for drug users, their families, friends and carers.

Call free on 0800 77 66 00.

Release

Advice on health and welfare aspects of drug use and the legal consequences.

020 7603 8654.

EMOTIONAL CRISIS

The Samaritans

Confidential, emotional support for anyone in a crisis.

08457 90 90 90 local call rate.

FAMILY

Careline

Counselling for children, young people and adults.

020 8514 1177.

Parentline

Helpline for the parents and carers of children.

(01702) 55 99 00.

HEALTH

Health Information Service

Provides information on NHS services, coping with illnesses and treatments. Provides information about support groups and helplines including mental health, sexual health and those providing information relating to pregnancy/abortion.

Call free on 0800 66 55 44.

LEGAL

Accident Legal Line

For people who have suffered an injury in an accident. Will refer on to local solicitors if appropriate.

Call free on 0500 19 29 39.

Immigration Advisory Service

Advice, assistance, legal representation for people who encounter problems with British immigration controls.

020 8814 1559.

LESBIANS AND GAY MEN

Lesbian and Gay Switchboard

For anyone who needs support or information about homosexuality.

020 7837 7324.

LAGER

Lesbian and Gay Employment Rights. Provides support/advice to those experiencing discrimination at work.

Lesbians 020 7704 8066

Gay men 020 7704 6066

MISSING PEOPLE

National Missing Persons Helpline

Counselling, listening and practical support for anyone missing relatives or immediate family members.

Call free on 0500 700 700.

Message Home Service

Enables people to record a free, confidential message for families or friends which will be passed on.

Call free on 0500 700 740.

MONEY

National Debtline

Help for anyone in debt or concerned they may fall into debt.

0645 500 511 local call rate.

OLDER PEOPLE

Seniorline

Information service for senior citizens, their relatives, carers and friends.

Call free 0800 65 00 65.

Age Concern

Telephone service for older people, their families and people working with them.

(0131) 220 3345.

RAPE AND SEXUAL ABUSE

Rape Crisis Centre

Helpline for women and girls who have been raped or sexually assaulted.

020 7837 1600.

SOCIAL WELFARE

Shelter

Helpline for anyone facing a housing emergency.

Call free on 0800 446 441