This section tells you about the Army Welfare Service, a professional and confidential welfare support service for servicemen and women and their families, wherever they are located.

The Army Welfare Service has three strands Community Support, Personal Support and Administration, all of which play an essential part in providing the best possible professional and confidential welfare support for service personnel and their families wherever they are located.

Service Community Official Guides provide information on the area you live/work and are invaluable guides to areas you may be posted!

For Welfare Enquiries/Information please contact:

The Army Welfare Information Service, HQ Land Command, Louisburg Block, Erskine Barracks, Wilton, Salisbury SP2 0AG.

Tel: 01722 436569 Fax: 01722 436307 or email: awis@hqland.army.mod.uk

This page tells you about the Personal Support and the Community Support that is available to servicemen and women and their families in the Regular Army, the Territorials or the Reserve Army.

Personal Support
As well as the rewards and pleasures associated with military life, there are particular demands and challenges that come out of the special nature of life in the army.  The army recognises this and there are many layers of welfare support available.

The aim of AWS Personal Support is to help serving married and single personnel, and families with any personal or family difficulties that arise, by providing a confidential and professionally based specialised welfare service 

Trained and supervised Army Welfare Workers covering UK and British Forces Germany work to professional standards to provide a confidential Personal Support Service to serving soldiers and their families.  We will listen and explore the available options with you.

Some of the issues AWS can help with include:

Relationship difficulties
Bereavement
CSA concerns
Parenting skills
Child care
Special Needs
Benefits information
Housing
Debt 
Equal Opportunities issues
What about confidentiality?

AWS operates a strict confidentiality policy, in accordance with legal requirements, to ensure that personal information is not passed to anyone outside of AWS without the person's consent. There are a few exceptions to this principle involving situations when there is risk to self or other, serious criminal acts including breaches of security, or if operational effectiveness is seriously compromised.  Everyone, who uses the AWS, has a right to see personal information held about them, this is in accordance with the Data Protection Act 1998.

How do you contact us ?

There is an AWS team covering your location. If you are unsure of where this might be you can contact the Army Welfare Information Service (email: awis@hqland.army.mod.uk ) who will help you identify the team in your area.  You can contact AWS direct.  We will respond as quickly as we can, usually within 7 days.  We may ask you to come to the nearest AWS office, if this is not possible we will come to you.

We are here to help; if we can't, we will put you in touch with someone who can!

Community Support
The Army Welfare Service aims to provide Community Centres, Pre-school groups, Youth clubs, Young peoples activities during school holidays, learning opportunities; just about everything the Service community requires. However, none of these things will be possible without your help.  

There are lots of opportunities to work with young people both in sport and community activities. Training is provided which can lead to qualifications in Youth & Community work.

See your local Community Worker and volunteer to support your community.  You can find the address of your local Army Welfare Service Office or Community Centre in your local Service Community Guide. 

Enjoy the Challenge

Make a difference - Volunteer to help

Contact your local Army Welfare Service Office for details of how to become involved with your local community activities.