Emergency Contacts
The Joint Casualty and Compassionate Centre (JCCC) Tel: (0044) 01452 519951
The JCCC is responsible for authorising Compassionate Leave Travel from overseas for Service personnel, their dependants based abroad (Including Northern Ireland), and mobilised reservists and Territorial Army. The Joint casualty and Compassionate Centre is located at AFPAA, RAF Innsworth, Gloucester, GL3 1HW. It is manned round the clock 365 days per year.
When you call you will be asked for the following information: Service Number, Rank, Name, home Unit and current location of the Service person, together with full details of the relative concerned, their location and name of Doctor, Hospital and/or any other organisation involved in the case. Please be aware that any information will be verified with the appropriate organisations before Compassionate Leave Travel may be recommended and authorised.
Although you may wish to contact your relative or his/her parent unit for advice or support, contact the JCCC directly, so that your case can be dealt with without delay. Your relative’s unit cannot authorise Compassionate Travel, and therefore any information you pass to them will have to be forwarded to the JCCC which will waste valuable time in dealing with your request.
For more detailed information visit the casualty procedures page on the Army website.
Reclaim your Life Tel: 01380 738137
Service Personnel who are absent without leave (AWOL) can now speak in complete confidence to the SSAFA AWOL Support Line Worker 9.00 - 10.00am Monday to Friday (answering machine for call back outside these times).
Confidential Support Line (CSL)
The CSL is a free, contracted out service, operated by SAFA, on the Army's behalf. It offers totally confidential, non judgemental, guidance to the Army community, from anywhere in the World.
The line operates 7 days a week from 1030 to 2230 (UK time).
Any vulnerable soldier or family member phoning (writing or emailing) the trained civilian support staff of the CSL receives guidance as to what their options are, the soldier/family member must then make their own decision as to how to progress the issues raised.
The CSL gives guidance on all personal/welfare issues including sexual harassment, discrimination, bullying, racism, drugs, depression, alcohol, debt, relationship counselling and suicide.
The CSL may be contacted on:
From UK and Bosnia/Kosovo: 0800 731 4880
From Germany: 0800 1827 395
From Cyprus: 800 91065
From Operational Theatres, to enable access through Paradigm's 'phone system, dial the appropriate access number then enter *201 at the PIN prompt.
Rest of the World: Phone ##44[0] 1980 630854 and the support staff will phone you back.
MODern Housing Solutions
MODern Housing Solutions HelpDesk - Tel: 0800 707 6000. The HelpDesk is available 24 hours a day, 7 days a week, 365 days a year.
Samaritans
The Samaritans are available 24 hours a day, 365 days a year.
National Telephone Numbers for the Samaritans:
UK dial 08457 90 90 90 for the cost of a local call
Republic of Ireland dial 1850 60 90 90
Armed Forces Freephone link lines for the Samaritans:
From Germany - 0800 181 0721 or 0800 181 0722
From Holland - 0602 222 88
From Cyprus - 0809 1122 or Military 2345
From Gibraltar - 55666 or Military 5666